1. Introduction
Welcome to GHADI MITR OPS, an employee-focused order and delivery operations application operated by Reva Consultants LLP.
GHADI MITR OPS is designed exclusively for authorized TSO and Rider personnel associated with GHADI MITR. The application enables authorized users to view orders assigned by the administrator, collect products from the warehouse, manage delivery activities, update order statuses, and complete assigned deliveries.
By accessing or using GHADI MITR OPS, you agree to comply with the terms and conditions described in this document.
2. Privacy Policy
2.1 Authorized Users
GHADI MITR OPS is available only to authorized TSO and Rider users. The application does not provide public registration, self-sign-up, guest login, or guest access. Login credentials are created and provided by the authorized administrator.
2.2 Information We Handle
Depending on the user's role and assigned orders, the application may handle:
- Login ID and authentication information
- Employee/TSO/Rider identification details
- Assigned order information
- Customer and delivery-related information required to fulfill orders
- Product names and quantities
- Warehouse collection information
- Delivery status and order status
- Order completion and operational records
Only information required for business operations and order fulfillment is intended to be used.
2.3 Use of Information
- Authenticating authorized users
- Assigning and managing orders
- Displaying order and product information
- Warehouse product collection
- Managing delivery activities
- Updating order and delivery statuses
- Maintaining operational records
- Sending important operational notifications
- Supporting and improving the application
2.4 Notifications
GHADI MITR OPS may request permission to send notifications. Notifications are primarily used to inform authorized TSO and Riders about operational updates, including new orders assigned to them, changes to assigned orders, delivery-related updates, and other important operational information.
Notification permissions can be managed through the device settings.
2.5 Payment Information
GHADI MITR OPS does not process payments. The application does not contain or integrate any payment gateway, in-app payment system, credit/debit card processing, UPI payment processing, or bank payment functionality.
No payment information is intentionally collected through the application.
2.6 Information Sharing
Information handled through GHADI MITR OPS is intended for authorized business and operational purposes. We do not sell personal information to third parties.
Information may be accessible to authorized GHADI MITR administrators, employees, service providers, or systems where necessary to operate the application and fulfill business operations.
2.7 Data Security
Reasonable technical and organizational measures are used to protect information against unauthorized access, misuse, alteration, or disclosure. However, no electronic system or method of transmission can be guaranteed to be completely secure.
2.8 Data Retention
Information may be retained for as long as necessary to support business operations, order management, delivery operations, record-keeping, legal requirements, or regulatory requirements. When information is no longer required, it may be deleted or anonymized according to applicable requirements and internal policies.
2.9 Children's Privacy
GHADI MITR OPS is an employee/business operations application and is not intended for children. The application does not knowingly provide registration or access to children.
3. Terms & Conditions
3.1 Use of the Application
GHADI MITR OPS may only be used by authorized TSO and Rider personnel. Users must use the application only for legitimate business and operational purposes related to GHADI MITR.
3.2 Login Credentials
Login credentials are provided by the authorized administrator. Users are responsible for keeping their login credentials confidential and must not share their credentials with unauthorized persons.
If a user believes their credentials have been compromised, they should immediately inform the authorized administrator.
3.3 Order Assignment
Orders displayed within GHADI MITR OPS are assigned by the authorized administrator. Users are responsible for reviewing assigned order details and carrying out the required operational activities accurately.
3.4 Warehouse Collection
Authorized users may collect products associated with assigned orders from the designated warehouse. Users are expected to verify the relevant product and order information before proceeding with delivery.
3.5 Delivery
TSO and Riders are responsible for carrying out assigned deliveries according to the instructions and operational procedures provided by GHADI MITR. Users should update the relevant order status accurately after completing the required delivery activity.
3.6 Prohibited Activities
Users must not:
- Share their login credentials with unauthorized persons
- Attempt to access another user's account
- Manipulate or falsify order or delivery information
- Misuse customer or business information
- Attempt to interfere with the application's operation or security
- Use the application for unauthorized purposes
- Copy, modify, reverse engineer, or misuse the application without authorization
3.7 Account Access and Suspension
The administrator may suspend, disable, or terminate a user's access to GHADI MITR OPS when required, including in cases of unauthorized use, misuse, security concerns, employment or role changes, or violation of applicable policies.
3.8 Application Availability
We aim to keep GHADI MITR OPS available and functional; however, temporary interruptions may occur due to maintenance, technical issues, network problems, server issues, or circumstances beyond our reasonable control.
3.9 Changes to the Application
Reva Consultants LLP may modify, update, suspend, or discontinue features of GHADI MITR OPS when necessary for operational, technical, security, or business reasons.
4. Return, Refund & Cancellation Policy
4.1 No Return/Refund Processing in the App
GHADI MITR OPS is an internal order and delivery operations application. The application does not provide a return-order processing, refund, or cancellation functionality.
TSO and Riders cannot initiate or process returns, refunds, or payment reversals through GHADI MITR OPS.
4.2 Payment
GHADI MITR OPS does not collect or process payments and does not contain a payment gateway. Therefore, the application does not process payment refunds or payment cancellations.
4.3 Return or Refund Requests
If a return, refund, cancellation, replacement, or other customer-related order issue needs to be handled, it must be managed through the applicable GHADI MITR administrative or business process outside the GHADI MITR OPS application.
TSO and Riders should follow the instructions provided by the authorized administrator for such situations.
5. Intellectual Property
All application content, software, design, branding, logos, features, text, and other materials associated with GHADI MITR OPS are protected by applicable intellectual property laws.
Users may not reproduce, distribute, modify, copy, reverse engineer, or commercially exploit any part of the application without appropriate authorization.
6. Limitation of Liability
To the extent permitted by applicable law, Reva Consultants LLP shall not be responsible for losses or damages arising from unauthorized use of the application, incorrect information entered by users, network failures, temporary service interruptions, or circumstances beyond reasonable control.
Users are responsible for accurately performing their assigned operational activities and maintaining the confidentiality of their login credentials.
7. Privacy and Data Protection Requests
For questions or concerns regarding personal information handled through GHADI MITR OPS, users may contact us using the contact details provided below.
Requests will be reviewed and handled in accordance with applicable laws and business requirements.
8. Changes to This Document
Reva Consultants LLP may update this Privacy Policy, Terms & Conditions, or Return/Refund Policy from time to time.
Any updated version may be made available through the application or another appropriate channel. Users are encouraged to review this document periodically.
9. Contact Us
For questions, concerns, privacy-related requests, or issues regarding GHADI MITR OPS, please contact:
Reva Consultants LLP
Email: support@revateam.com
Final Statement
GHADI MITR OPS is an authorized employee operations application for TSO and Rider personnel. It is used for order assignment, warehouse collection, delivery management, and order completion.
The application does not provide public registration, guest login, payment processing, or in-app return/refund processing.