This Privacy Policy explains how Reva Consultants LLP ("Reva", "we", "us", or "our") collects, uses, stores, protects, and manages information in connection with:
Together referred to as the "Apps". By accessing or using either App, you acknowledge that you have read and understood this Privacy Policy.
GHADI MITR is a business ordering application provided to registered retailers and sellers. It makes the product ordering process easier, faster, and more convenient.
Through GHADI MITR, authorized retailers/sellers may:
GHADI MITR OPS is an operational application for authorized riders, TSOs, delivery personnel, employees, and other authorized staff.
Both Apps use a registered mobile number and password for authentication. The mobile number is used to identify the user, authenticate the account, and maintain account security.
Both Apps may request access to the device's location for legitimate business and operational purposes only.
Location may be used to identify or confirm the registered retailer/store location to support order fulfillment and delivery.
Location may be used to support delivery and operational activities, including identifying locations associated with order fulfillment.
The Apps do not process credit/debit card payments, UPI, internet banking, wallet, or payment gateway transactions. Any payment or settlement is handled separately during the applicable business or delivery process.
We may share relevant information with authorized parties where necessary to operate the Apps, including:
We take reasonable technical and organizational measures to protect user information, including authentication controls, role-based access, secure server infrastructure, and secure transmission mechanisms. However, no electronic system can be guaranteed completely secure.
We retain information only as long as reasonably necessary for legitimate purposes including operating the Apps, processing orders, maintaining business records, security, fraud prevention, and meeting legal or regulatory requirements.
A registered retailer/seller may request account deletion using the in-app option or by contacting us. Upon verification, we will process the deletion subject to information we are legally required to retain.
Accounts are deactivated by the authorized administrator when a staff member leaves or is no longer authorized. Personal information will be deleted in accordance with applicable procedures, subject to legitimate retention requirements.
To request deletion, contact:
Reva Consultants LLP
Email: support@revateam.com
The Apps are intended for registered business users only. They are not intended for children, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Any updated version will be published on the applicable website. The Last Updated date at the beginning indicates when the policy was most recently updated.
By accessing or using GHADI MITR or GHADI MITR OPS, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, processing, and sharing of information as described herein, subject to applicable law.
This Return & Refund Policy applies to orders placed through GHADI MITR by registered retailers and sellers, and to deliveries managed through GHADI MITR OPS.
GHADI MITR is an ordering application and does not provide a dedicated in-app product return or refund workflow.
If a retailer/seller has an issue relating to an order, such as:
the retailer/seller should contact the relevant support/business team directly.
Any approved return, replacement, adjustment, cancellation, credit, or other commercial resolution will be handled separately according to the applicable business process and terms.
Any commercial adjustment, credit, settlement, or other payment-related resolution, where applicable, is handled separately outside the Apps according to the applicable business process.
For any order-related issue, please contact our support team with the following details:
Reva Consultants LLP
Email: support@revateam.com
For support related to account access, password/login issues, account closure, account deletion, orders, delivery issues, incorrect or damaged products, order discrepancies, or return/replacement requests, please contact:
Reva Consultants LLP
Email: support@revateam.com
When contacting support, please provide your registered mobile number and relevant order or account information.
These Terms & Conditions ("Terms") govern the use of GHADI MITR and GHADI MITR OPS, operated in connection with Reva Consultants LLP ("Reva", "we", "us", or "our").
Together, they are referred to as the "Apps". By accessing or using the Apps, you agree to these Terms.
GHADI MITR is a restricted-access B2B ordering application designed exclusively for registered retailers and sellers. It allows authorized retailers/sellers to view products and variants, view applicable offers and promotional schemes, select products and quantities, place orders, review order information, and view order history.
The purpose is to make the retailer ordering process easier and reduce the need for sales representatives to physically visit retailers solely for routine order collection.
GHADI MITR OPS is a restricted-access operational application designed exclusively for authorized riders, TSOs, delivery personnel, employees, and operational staff. It allows authorized staff to view assigned orders, access information required for delivery, manage delivery-related activities, and update relevant order or delivery status.
Both Apps are restricted-access business applications. The Apps do not provide guest login or public access.
Access is provided using credentials issued or authorized through the applicable business process.
Users access the Apps using their registered mobile number and password. Users are responsible for maintaining the confidentiality of their login credentials. Users must not:
Retailers using GHADI MITR may place orders for available products through the application. Submitting an order represents the retailer's request to place that order. Order fulfillment remains subject to product availability, applicable business rules, pricing, retailer eligibility, and operational conditions.
We make reasonable efforts to maintain accurate product information; however, product availability may change, prices may change, offers may expire, inventory may become unavailable, and technical or display errors may occasionally occur.
GHADI MITR may display promotional offers applicable to eligible retailers, including quantity-based offers, free-product offers, percentage discounts, order-value discounts, product-specific and variant-specific offers, and other promotional schemes.
Offers may have specific eligibility requirements such as minimum quantity, minimum order value, applicable product/variant, retailer eligibility, validity period, or maximum benefit. The application may automatically calculate or apply eligible offers according to the applicable business rules.
A retailer may request an order modification or cancellation by contacting the relevant support/business team. Whether an order can be modified or cancelled depends on the order's current processing, dispatch, or delivery status.
Orders placed through GHADI MITR may be fulfilled and delivered by authorized personnel using GHADI MITR OPS or other applicable delivery processes. Delivery may depend on product availability, correct store information, correct delivery location, operational area, order processing, delivery personnel availability, and other operational circumstances.
Retailers are responsible for providing accurate store and delivery information.
The Apps may request location permission to support their intended business and delivery functionality. For GHADI MITR, location information may be used to identify or confirm the registered retailer/store location. For GHADI MITR OPS, location information may be used to support delivery and operational activities. Further details are provided in the Privacy Policy.
Any payment or settlement related to an order is managed separately according to the applicable business and delivery process.
GHADI MITR does not provide a dedicated in-app return or refund process. If a retailer has an issue relating to an order – including incorrect product, incorrect quantity, damaged product, missing product, delivery discrepancy, or other order-related issue – the retailer should contact the relevant support/business team.
Any return, replacement, adjustment, cancellation, credit, or other commercial resolution will be handled separately according to the applicable business process.
For assistance: support@revateam.com
GHADI MITR OPS users must use the application only for authorized business and operational purposes. Users must not:
GHADI MITR OPS accounts are provided to authorized staff. If an employee or staff member resigns, leaves the organization, is transferred from the relevant role, is removed from the relevant operational function, or is otherwise no longer authorized, their access may be disabled or deactivated by the authorized administrator.
Retailer/seller account closure requests may be submitted through the applicable support or account-management process. Account closure or deactivation does not necessarily mean that all historical business records are immediately removed where such records must be retained for legitimate legal, accounting, security, audit, dispute-resolution, or business purposes.
Reva Consultants LLP
Email: support@revateam.com
Users agree to:
The Apps and their related software, design, interface, logos, trademarks, graphics, content, and functionality are protected by applicable intellectual property laws. Users may not copy, reproduce, modify, distribute, reverse engineer, extract source code from, or commercially exploit any part of the Apps without prior written authorization. All rights not expressly granted remain reserved.
We aim to provide reliable access to the Apps but cannot guarantee uninterrupted availability. The Apps may temporarily become unavailable because of maintenance, updates, server problems, network failures, security issues, technical problems, third-party service interruptions, or other circumstances beyond reasonable control. We may modify or discontinue features when reasonably necessary.
The Apps are provided to support retailer ordering and business delivery operations. We do not guarantee that every product will always be available, every offer will always remain active, every order will be fulfilled immediately, every delivery will occur within a particular timeframe, or the Apps will always be error-free or uninterrupted. Final product availability, order fulfillment, pricing, offers, delivery, and commercial decisions remain subject to the applicable business process.
To the extent permitted by applicable law, Reva Consultants LLP shall not be responsible for indirect, incidental, special, or consequential losses resulting from temporary application unavailability, network or internet failures, incorrect information provided by users, product availability issues, delivery delays caused by circumstances beyond reasonable control, unauthorized account use resulting from failure to protect credentials, third-party service failures, or events beyond reasonable control.
Use of the Apps is also governed by our Privacy Policy. The Privacy Policy explains how information, including account information and location information, is collected, used, stored, shared, protected, retained, and deleted.
We may update these Terms from time to time because of changes to the Apps, business processes, features, technology, or applicable laws or regulations. Updated Terms will be published through the applicable website or App. The "Last Updated" date indicates when these Terms were most recently updated.
These Terms shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute relating to these Terms or the use of the Apps shall be subject to the jurisdiction of the competent courts, subject to applicable law.
Reva Consultants LLP
Email: support@revateam.com
By accessing or using GHADI MITR or GHADI MITR OPS, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these Terms, you must discontinue use of the applicable App.